Terms and conditions

Welcome to Bayou Burger LLC in Houston, Texas. Please review our ordering terms, catering policies, allergy notices, and payment terms below before placing your pickup, delivery, or catering orders with us.

Frequently asked questions

Here you will find our complete store policies regarding online orders, catering contracts, payment options, and kitchen safety. We strive for transparency so every dining experience is exceptional.

What are your online ordering and cancellation policies?
All orders must be paid in full upfront before preparation begins. Because our food is made fresh to order, order changes or cancellations must be made within 5 minutes of placing the order. No refunds are provided once cooking has started.

What happens if I pick up my order late or there is an issue?
For late pickups, food is held up to 45 minutes; uncollected orders will not be remade or refunded. If an order is incorrect or missing an item, please contact us immediately upon pickup or delivery with your order number so we can correct it promptly.

What are your catering deposit and payment requirements?
A 50% non-refundable deposit is required at the time of booking to secure your event date and time on our calendar. The remaining balance is due in full 7 days prior to the event date.

What are the catering cancellation and guest count policies?
Cancellations made 14 or more days before the event receive a full refund of payments made beyond the non-refundable deposit. Cancellations made within 7 days are non-refundable. Final guest counts must be confirmed at least 7 days before the event as the minimum billing number; decreases cannot be made after this deadline, though minor increases may be accommodated if requested at least 72 hours in advance.

What food allergens are handled in your kitchen?
Our kitchen handles major food allergens daily, including dairy, gluten/wheat, eggs, pork, soy, nuts, and seafood (including crawfish). Because all items are prepared in a shared kitchen space on common equipment, we cannot guarantee that any item is 100% free of allergen cross-contamination.

How do you handle dietary requests and catering allergen notices?
We try our best to accommodate dietary modifications, but customers with severe or life-threatening food allergies order at their own risk. Please clearly list all allergen warnings and preparation preferences in the remarks or notes box during checkout. For catering events, clients are responsible for informing their guests of potential allergens present in our Louisiana-style signature menu items.

What payment methods do you accept online?
We accept Visa, Mastercard, American Express, and Discover (processed securely via Stripe), instant digital payments via Cash App, Zelle, and Venmo (for manual prepayments directly through checkout instructions), and digital wallets including Apple Pay and Google Pay via mobile checkout.

What should I know about processing fees, prepayments, and tips?
All food orders require upfront prepayment before preparation begins, and orders will not hit the grill until payment is verified. Online card transactions incur standard processing fees (typically 2.9% + $0.30 per order) included at checkout, while manual peer-to-peer payments (Cash App, Zelle) carry no extra transaction fees. Digital tipping is available directly at checkout for our hard-working kitchen and service staff.

Ready to experience true southern flavor?

Explore our handcrafted gourmet burgers, signature sides, and bold Louisiana seasonings. Place your order online today for fast pickup or delivery in Houston.